Many may think what can be learnt from the Mumbai Dabbawala’s who mostly are illiterate or 8th graders but I was surprised when I really came to know what they do. Day in and day, the dabbawalas deliver thousands and thousands of lunch boxes to office goers. They have never ever missed or mixed or misplaced even one lunch box. I was amazed by the discipline they follow, the passion they have for their work, the ownership they take and the value addition they do to the customer. For them the customers are god and duty is the most important thing in their life. Below is the talk given by Dr. Pawan Agrawal in TED:
Published by Mouli Jayaraman
I am just a simple person who has spend good enough time in a cubicle watching and enjoying the stupidity that goes around the workspace...useless meetings...people who look busy or atlease pretending to be busy...management gurus blah...blah. This time I became crazy enough to talk about the world I see outside my cubicle and write about it.